What Is Your Delivery Policy?

1) What are your delivery hours?

Our delivery is available daily from Monday until Sunday, from 10 am to 9 pm. We also deliver on Public Holidays.
 
2) How much is the delivery cost?

Our standard delivery charge is RM8 for the first 5km. If your delivery exceeds 5km, you will be charged RM1 for every 1km. 
 
3) How soon can I receive my order?

If you chose on-demand delivery, you shall receive your order once it has been processed and out for delivery, between 10am to 9pm.
 
4) What is the minimum order for delivery?

There is no minimum order for delivery.
 
5) Who will deliver my order?

We have our own fleet of speedy Delivery Representatives that will deliver your order right to your doorstep with a smile. Rest assured that your order will be handled with care by our trained Pickers and Riders.
 
6) Which area do you deliver to?

Currently, we cover most parts of Kuala Lumpur, Subang Jaya, Petaling Jaya, Shah Alam, Putrajaya & Cyberjaya, USJ 21, most Old Klang Road areas, as well as Johor Bahru and Penang (more to come very soon!). To find out if your area is covered, please enter the postcode of your delivery address on our website so that our system can confirm if your area is covered and identify which store is nearest to you. Once this is done, you no longer need to enter the postcode again on your next visit (within 30 days of your last log in).
 
7) Can my family member or a representative receive my order on my behalf?

Yes, your family or representative may receive your items on your behalf. He or she must sign the delivery form on your behalf. For verification purposes, the family member must present the order ID number before receiving the goods from our rider.
 
8) What if my delivery is late?

There may be changes/delays to your delivery, subject to weather conditions, order amount, rider availability and etc. You will be notified of the delay via in-app notification or e-mail.

9) What if I'm not home when my delivery arrives?

In such cases, our rider will return the goods to the fulfilment base if you are not at home/unable to be reached after 20 minutes of delivery arrival. This is done in order to maintain the freshness of perishable items (fruits, vegetables, meat, poultry, frozen goods, and etc.)

If there is no one at home to receive the delivery, you can inform our Order Processing Agent (OPA) at orders@jayagrocer.online or call us at 1300-88-5427 to reschedule the delivery time BEFORE the order goes out for delivery.

Our Order Processing Agent (OPA) will contact you to reschedule the date and time of the next delivery. Please note that there will be an additional delivery charge imposed after the unsuccessful first delivery (according to the delivery distance). Do note that perishables such as meat and frozen food are not refundable in this instance, hence, you may need to re-purchase those perishable items.