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Shipping Policy:
1) On-Demand/Flexi Delivery:
a) If you choose on-demand delivery, your order will be delivered after it has been processed and completed at any time from 10 am to 9 pm.(Same day for On-Demand/Next day onwards for Flexi)
b) The delivery fee is as follows:
- The base delivery charge for all orders at www.jayagrocer.com is RM8.
c) Your delivery distance will be calculated from the following online outlets, depending on the postcode you entered:
- Bangsar Market @ KLEC Mall
- Jaya Grocer Empire Shopping Gallery
- Jaya Grocer The Starling Mall
- Jaya Grocer Plaza Jelutong
- Jaya Grocer Dpulze
- Jaya Grocer Gurney Paragon
- Jaya Grocer Austin Heights, Johor
d) It is your responsibility to ensure that the delivery information you entered in the website/mobile app is accurate and complete. Jaya Grocer Online will not be liable for late delivery or non-delivery of your order resulted by incorrect delivery information.
2) Pick Up @ Jaya Grocer:
a) If you opt for in-store pick-up, there are 2 slots to collect your order:
- 12 pm - 1 pm
- 5 pm - 6 pm
b) There is no charge for Pick Up @ Jaya Grocer.
c) If you select the Pick Up @ Jaya Grocer option during checkout, you may self-collect your order at the following outlets:
- Bangsar Market @ KLEC Mall
- Jaya Grocer Empire Shopping Gallery
- Jaya Grocer The Starling Mall
- Jaya Grocer Plaza Jelutong
- Jaya Grocer Dpulze
- Jaya Grocer Gurney Paragon
- Jaya Grocer Austin Heights, Johor
d) Our pick-up point is located near the Cashier Counter in all our outlets.
e) It is your responsibility to ensure that the delivery information you entered in the website/mobile app is accurate and complete. Jaya Grocer Online will not be liable for late delivery or non-delivery of your order resulted by incorrect delivery information.